Draft — have reviewed
Shipping policy
Last updated: 12 November 2026. [PLACEHOLDER: update this date whenever the policy changes.]
Draft — have reviewed. This page is a working draft and has not yet been checked by a solicitor or other qualified adviser. Fill in every [PLACEHOLDER], have the text reviewed, then remove this notice before you take payments.
In this policy, "we", "us" and "Magoriums" mean [PLACEHOLDER: legal name, e.g. "Jacob Hampson, a sole trader" or "Magoriums Ltd, company number 00000000, registered in England and Wales"], trading as Magoriums, of [PLACEHOLDER: geographic address, not a PO box]. Email: [PLACEHOLDER: email, e.g. hello@magoriums.com].
1. Where we ship from
Every order is packed and posted by us from London, United Kingdom. We currently ship to UK addresses only. [PLACEHOLDER: update if you add EU, US or worldwide shipping.]
2. Dispatch times
Orders paid by [PLACEHOLDER: e.g. 2pm] on a working day (Monday to Friday, excluding UK bank holidays) are usually dispatched [PLACEHOLDER: the same day / the next working day]. Pre-orders are dispatched to arrive on or as close as possible to the official release date shown on the listing. We will email you a tracking number when your order is dispatched.
If we cannot dispatch within this time, for example while Jacob is travelling, we will tell you before you order (with a notice on the site) or email you straight away with a new date. If we have not delivered within 30 days of your order, or by a delivery date we agreed with you, you can cancel and get a full refund.
3. UK delivery options and prices
| Service | Typically used for | Price | Cover |
|---|---|---|---|
| Royal Mail Tracked 48 | Singles and small orders | [PLACEHOLDER: £X.XX] | [PLACEHOLDER: Royal Mail cover] |
| Royal Mail Tracked 24 | Faster option for small orders | [PLACEHOLDER: £X.XX] | [PLACEHOLDER: Royal Mail cover] |
| Royal Mail Special Delivery Guaranteed by 1pm | Orders over [PLACEHOLDER: e.g. £100] and most sealed product | [PLACEHOLDER: £X.XX] | [PLACEHOLDER: up to £X, matched to order value] |
| Collection in London | Larger orders, by arrangement | Free | Handed over in person |
Free tracked UK delivery on orders over [PLACEHOLDER: e.g. £30–£40]. The delivery price is always shown before you pay.
4. How we pack
- Singles: penny sleeve, top-loader, team bag, in a rigid card mailer. Cards over [PLACEHOLDER: £X] are also bubble-wrapped and boxed.
- Sealed product: double-boxed with padding so that corners and seals arrive undamaged.
- Lots and bulk: boxed and divided, with a full card list.
5. Lost, late or damaged parcels
Items are our responsibility until they are delivered to you, or to someone you nominate. If tracking has not updated for [PLACEHOLDER: e.g. 5] working days, or your parcel arrives damaged, email [PLACEHOLDER: email]. Include photos if it is damaged, and keep the packaging. We will deal with Royal Mail and send you a replacement or a full refund. You do not need to wait for the carrier's claim to finish.
Please check your address at checkout. If a parcel comes back to us because the address was wrong or it was not collected from the Post Office, we will contact you to arrange re-delivery. Re-delivery may be at your cost.
6. International orders (planned)
[PLACEHOLDER: when you start shipping abroad, list the countries, services and prices here.] Buyers outside the UK may have to pay import VAT, customs duty or handling fees in their own country. These are not included in our prices. For EU orders, [PLACEHOLDER: explain how you handle EU VAT/IOSS, or that the buyer pays on import].
7. Returns
See our returns & refunds policy.